Mama Llama Privacy Policy
Effective Date: June 1, 2026
Mama Llama (“Mama Llama,” “Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, purchase our products, access digital recipes or downloads, enroll in our courses, communicate with us, request commercial-use permission, or otherwise interact with Mama Llama.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with Mama Llama, we may collect information including:
Contact Information
- Name
- Email address
- Telephone number, if provided
- Mailing or billing address
Purchase and Account Information
- Products purchased
- Purchase history
- Order information
- Course enrollment
- Course progress
- Account information
- Customer-support history
Payment Information
Payments may be processed by third-party payment processors.
We generally do not receive or store your complete payment-card number. Payment processors may collect and process payment information according to their own privacy policies and security practices.
Communications
We may collect information you voluntarily provide when you:
- Email us
- Contact customer support
- Submit a form
- Respond to a survey
- Request commercial-use permission
- Participate in a course or program
- Otherwise communicate with Mama Llama
Cottage Baker and Commercial-Use Request Information
If you request permission to use a Mama Llama recipe commercially, we may collect information including:
- Your full name
- Business or cottage bakery name
- City and state
- Geographic sales area
- Website
- Business and/or social-media usernames
- Social-media profiles or accounts
- Sales platforms
- Pickup or delivery areas
- Farmers markets or other selling locations
- Information concerning how you intend to use the recipe
- Communications and records concerning your commercial-use request or approval
We may retain this information to evaluate requests, administer commercial permissions, maintain records of approvals or denials, and enforce our agreements.
Technical and Usage Information
When you use our website, course platform, or other online services, we or our service providers may automatically collect certain information, such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring pages
- Approximate location derived from IP address
- Date and time of visits
- Website interactions
- Cookie identifiers
- Analytics information
2. How We Use Your Information
We may use personal information to:
- Process purchases and payments
- Fulfill orders
- Provide access to digital products and courses
- Create and maintain customer accounts
- Provide customer support
- Respond to questions and communications
- Send purchase confirmations and account notices
- Administer courses and digital products
- Evaluate cottage baker commercial-use requests
- Verify information submitted in connection with commercial-use requests
- Maintain records of commercial permissions
- Protect our products, content, contractual rights, and intellectual property
- Detect or prevent fraud, misuse, unauthorized account sharing, or unauthorized distribution
- Improve our website, products, courses, and customer experience
- Analyze website and product usage
- Send marketing communications where permitted
- Maintain business and financial records
- Resolve disputes
- Enforce our Terms and Conditions and other agreements
- Comply with applicable legal, tax, accounting, and regulatory requirements
3. Email and Marketing Communications
We may send transactional communications relating to your purchases, account, courses, customer-support requests, or other interactions with Mama Llama.
If you subscribe to marketing communications or otherwise provide permission where required, we may also send:
- Product announcements
- New recipe announcements
- Course information
- Educational content
- Promotions
- Special offers
- Business updates
You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in those communications.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional or administrative communications relating to your purchases, account, or existing relationship with Mama Llama.
4. Text Messages
If you voluntarily provide your telephone number and consent to receive text messages from Mama Llama, we may use your number to send communications consistent with the consent you provided.
Message and data rates may apply.
Where applicable, you may opt out of marketing text messages by following the instructions contained in the message.
Consent to receive marketing text messages is not a condition of purchasing a Product unless otherwise expressly disclosed and permitted by law.
5. Cookies and Similar Technologies
Our websites, sales platforms, course platforms, and service providers may use cookies, pixels, tags, and similar technologies.
These technologies may be used to:
- Keep websites functioning properly
- Remember preferences
- Maintain account sessions
- Understand website traffic
- Measure engagement
- Analyze performance
- Prevent fraud
- Improve our services
- Measure the effectiveness of advertising or marketing, where applicable
Your browser or device may allow you to control certain cookies.
Disabling cookies may cause some website or account features to function improperly.
Where required by applicable law, we will provide additional choices regarding non-essential cookies or similar technologies.
6. Analytics and Advertising
We may use third-party analytics, marketing, or advertising services to understand how customers interact with our websites and content and to measure or improve our marketing.
Depending on the technologies we use, these providers may receive technical information such as cookie identifiers, IP addresses, device information, browsing activity, or interactions with our website.
Certain privacy laws may characterize some advertising-related disclosures as a “sale,” “sharing,” or use for targeted advertising even when money is not exchanged.
Where applicable, we will provide privacy choices required by law.
7. How We Disclose Information
We may disclose personal information to service providers and vendors that assist us in operating our business, including providers of:
- Payment processing
- Website hosting
- E-commerce services
- Course hosting
- Email delivery and marketing
- Customer communications
- Text messaging
- Analytics
- Advertising
- Fraud prevention
- Accounting
- Professional services
- Cloud storage and technology infrastructure
These providers may process information on our behalf or according to their own applicable privacy terms.
We may also disclose information:
- When required by applicable law, regulation, subpoena, court order, or other lawful process
- To investigate suspected fraud, infringement, unauthorized access, or violations of our agreements
- To establish, exercise, or defend legal claims
- To protect the rights, property, security, or safety of Mama Llama, our customers, or others
- In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction
8. Personal Information and Commercial-Use Enforcement
Information submitted as part of a commercial-use request may be used to determine whether commercial permission will be granted and to administer or enforce any permission that is provided.
For example, we may use the business name, social-media username, geographic area, and sales channels you provide to confirm that use of a Mama Llama Product remains consistent with the scope of an approval.
We may also retain records of commercial-use requests, approvals, denials, restrictions, and related communications for legitimate business, contractual, and legal purposes.
9. Selling and Sharing Personal Information
Mama Llama does not sell customer lists or personal information for money.
However, as explained above, certain analytics or advertising technologies may involve disclosures that are legally considered “selling,” “sharing,” or targeted advertising under certain privacy laws.
Where such laws apply, eligible consumers may have rights to opt out of those practices.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
- Provide Products and services
- Maintain customer accounts
- Maintain transaction and tax records
- Administer courses
- Maintain records of commercial-use permissions
- Resolve disputes
- Prevent fraud or abuse
- Enforce agreements
- Protect legal rights
- Satisfy applicable legal, accounting, or regulatory obligations
Retention periods may vary depending on the type of information and the reason it was collected.
11. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.
Accordingly, we cannot guarantee absolute security.
12. Your Privacy Rights
Depending on where you reside and applicable law, you may have certain rights concerning your personal information.
These may include the right to:
- Request information about personal information we maintain about you
- Request access to certain personal information
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Obtain a copy of certain personal information
- Opt out of certain marketing communications
- Opt out of certain sales, sharing, or targeted advertising where applicable
- Exercise other privacy rights provided by applicable law
These rights are not absolute and may be subject to legal exceptions.
For example, we may need to retain certain information to complete transactions, maintain legally required records, prevent fraud, enforce agreements, or establish or defend legal claims.
We may take reasonable steps to verify your identity before fulfilling certain privacy requests.
To submit a privacy request, contact us using the information provided below.
13. Nevada Privacy Rights
Nevada residents may have certain rights regarding covered information under applicable Nevada privacy law.
Eligible Nevada consumers may submit applicable privacy requests, including requests concerning covered information, by contacting us at the email address listed below.
We will process qualifying requests in accordance with applicable Nevada law.
14. Children’s Privacy
Mama Llama’s websites, digital Products, courses, and services are not directed to children under 13.
We do not knowingly collect personal information online from children under 13.
If we learn that personal information from a child under 13 has been collected in circumstances requiring parental consent, we may take appropriate steps to delete it.
15. Third-Party Websites and Services
Our websites, Products, courses, emails, or social-media accounts may contain links to or integrate with third-party websites, applications, platforms, or services.
Third parties maintain their own privacy practices, and this Privacy Policy does not govern information they independently collect or process.
We encourage you to review the privacy policies of services you choose to use.
16. Business Transfers
If Mama Llama is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be transferred or disclosed as part of that transaction, subject to applicable law.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business, services, technology, or legal requirements.
When we update this Privacy Policy, we will revise the Effective Date displayed at the top.
Where required by law, we will provide additional notice or obtain consent before materially changing how personal information is handled.
18. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy request, please contact:
Mama Llama
Email: [email protected]
Please include sufficient information for us to understand and respond to your request.
PRIVACY NOTICE
By interacting with Mama Llama, you acknowledge that you have received this Privacy Policy and understand how we collect, use, and disclose information as described above.
If you request commercial permission to use a Mama Llama recipe, information you provide—including your business name, geographic location, sales area, social-media username(s), and intended sales channels—may be retained and used to evaluate, document, administer, and enforce the scope of any commercial-use authorization.